COPC

MARCH 11, 2024

Early attrition poses a significant and costly challenge for contact centers. and Centrical have teamed up to present the Improving Contact Center Retention Series, offering strategies to increase call center retention and lower attrition-related expenses. To address this issue, COPC Inc.

Call Center 97

Call Center Gamification Contact Center Training 97

Playvox

FEBRUARY 20, 2024

Employ Gamification Gamification is often employed for managing remote contact center agents because it provides workers with tangible rewards as an incentive. While you can leverage many of the tips offered here , you can also get creative.

Management 88

Management Gamification Contact Center Policies 88

Stella Connect

JANUARY 4, 2022

To help you get started, we’ve compiled a list of 29 customer service coaching and training tips. These best practices will not only produce better results on the contact center floor, but they’ll help you bring far more value to your organization. We mentioned this tip earlier, but it bears repeating: don’t lecture, listen.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

TechSee

SEPTEMBER 2, 2020

Call Center Engagement ideas. A collaborative contact center is one where agents work together to make decisions and respond to customer requests based on group advice and guidance. Introduce fun through rewards and gamification. Keep WFH employees motivated by making tasks more engaging through gamification.

Contact Center 109

Contact Center Employee Engagement Engagement Gamification 109

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. To help you get started, we’ve compiled a list of 29 customer service training and coaching tips. During the session, it’s fine to remind agents of brand guidelines.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

To help you get started, we’ve compiled a list of 29 customer service training and coaching tips. These best practices will not only produce better results on the contact center floor, but they’ll help you bring far more value to your organization. During the session, it’s fine to remind agents of brand guidelines.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40