ViiBE Blog

MAY 13, 2021

Customers often contact a call center when they are frustrated or experiencing an issue with a product or service. In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. There are different types of call centers.

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Call Center Technology Virtual Call Center Contact Center 52

ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. Similarly, a large company with many customers will require greater resources than a smaller one. Call centers were the predecessor to contact centers. What is an omnichannel contact center? ViiBE Blog.

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Contact Center Software Contact Center Software Call Center 52

ViiBE Blog

JUNE 1, 2021

With younger generations increasingly averse to phone calls, many also prefer self-service. Omnichannel service channels are the future of customer service because they enable customers to choose the appropriate channel for their needs. Ultimately, web self-service and omnichannel support work best as a combination.

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Self Service Net Promoter Score Knowledge Base Omni-Channel 52

ViiBE Blog

JANUARY 22, 2021

Originally, my co-founder and I developed ViiBE as a solution for emergency medical call centers. This vision led to the decision to create a web application: in an emergency situation, requiring an app to be downloaded represents a major obstacle in the consumer journey. Routing system : ViiBE provides a call routing system.

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