Customer Bliss
JULY 19, 2018
In today’s lively chat with Sue, we talk about her customer service experience and leadership that paved the way for her success in transforming the CX culture at Newegg, a multi-billion dollar company that has been customer-focused since its inception. Customer Experience Leadership Means Being a Team Player.
Verint
OCTOBER 10, 2017
The bolded items comprise the core elements of a complete customer engagement suite. They work just as well with data and voice communications and are equally accessible from wired and wireless devices. And we believe the best solutions are omnichannel.
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Michel Falcon Experience
FEBRUARY 19, 2016
When I was getting my career started, Zappos was fast becoming a recognized company for their customer-focused culture. Like most companies, yearly budgets are determined in Q4 of the previous year, so an impromptu trip to Henderson, Nevada for a call center agent wasn’t going to be an easy ask from my boss.
Storyminers
JULY 6, 2020
His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Jeff helps clients develop customer-focused cultures.
Storyminers
JULY 6, 2020
His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Jeff helps clients develop customer-focused cultures.
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