From Call Center to Consultant: 6 Steps I Followed to Build My Customer Experience Career
Michel Falcon Experience
FEBRUARY 19, 2016
Or perhaps the headline caught your eye because you manage a customer experience or customer support department and want to elevate your team. When I was getting my career started, Zappos was fast becoming a recognized company for their customer-focused culture. I wanted to visit them, ask questions and learn.
Let's personalize your content