Horizon CX

MARCH 19, 2022

Where and how can a customer provide feedback to Dell Technologies, you may ask? By calling their Customer Careline. Oh no, I thought—not another round of call-center madness or chatbot mania—I need another channel—enter social media. I tried that to no avail. December 2021.

Customer Journeys 130

Customer Journeys Touchpoint Average Handle Time Survey 130

Comm100

DECEMBER 11, 2017

Having an organizational framework that is aligned with customer experience is important because all the employees have to chip in. Knowing your customer allows you to select the best communication channels to use for better CX. Here are 10 first steps to improve your customer experience. Customer-Focused Culture.

Customer Experience 117

Customer Experience Social Media Self Service Multi-Channel 117

Storyminers

JULY 6, 2020

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Leslie O’Flahavan. Myra Golden.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Leslie O’Flahavan. Myra Golden.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130