NobelBiz

DECEMBER 11, 2023

Call flows play a vital role in seamlessly directing customer calls to the right place within your organization. They act as pathways that guide calls from the very beginning to a successful resolution, ensuring a seamless and efficient customer experience.

Call Flow 105

Call Flow Customer Experience Contact Center Call Center 105

Call Experts

APRIL 14, 2023

IVR systems are designed to streamline communication and customer service for businesses through automation and simplifying interactions with callers. McKinsey explains that at one North American call center alone, over 10 million customer requests are handled by IVR technology annually.

System 52

System Self Service Call Center Wait Times 52

NobelBiz

MAY 9, 2023

One critical aspect that companies must consider is the optimization of their dialer system, which can significantly impact call center operations’ productivity and performance. We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

Call Experts

SEPTEMBER 1, 2022

An automated phone answering system can create time and money for your business by answering phone calls automatically and presenting callers with options immediately. Being known as the company offering the best support will boost your customer retention rates. . This would only allocate calls to agents during business hours.

System 52

System Call Center Call Flow Customer Retention 52

NobelBiz

JANUARY 3, 2024

Outbound call centers are evolving rapidly, driven by technological advancements and changing market dynamics. In 2024, several key trends are set to redefine the landscape of these centers. Advanced AI Integration: Beyond Customer Service Artificial Intelligence (AI) is no longer a novelty in call centers.

Call Center 105

Call Center Trends Contact Center Contact Center Software 105

Pretium Solutions

APRIL 2, 2012

When is the last time you seriously considered how the call quality sheet used in your call center impacts the customer experience and your Net Promoter Score ? In fact, adherence to a standard issue call quality sheet virtually guaranties your customers will have a mediocre customer experience.

Net Promoter Score 45

Net Promoter Score Call Center Call Flow Interaction 45

Pretium Solutions

APRIL 2, 2012

When is the last time you seriously considered how the call quality sheet used in your call center impacts the customer experience and your Net Promoter Score ? In fact, adherence to a standard issue call quality sheet virtually guaranties your customers will have a mediocre customer experience.

Net Promoter Score 40

Net Promoter Score Call Center Call Flow Interaction 40