Talkdesk

JULY 21, 2016

Managing the day-to-day operations of a call center can be a tall order. Call centers are central to the customer support operations of many companies. This makes them essential to customer retention and loyalty. Effective call center management involves many different skills and processes.

Call Center 40

Call Center Tips Management Call Center Solutions 40

TechSee

FEBRUARY 12, 2018

In customer service, blockchain is currently being analyzed for its ability to reinvigorate customer loyalty programs. While blockchain is still a very young technology that has yet to be fully validated, the hype around it is at its peak.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

In customer service, blockchain is currently being analyzed for its ability to reinvigorate customer loyalty programs. While blockchain is still a very young technology that has yet to be fully validated, the hype around it is at its peak.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

NobelBiz

MARCH 15, 2021

Interaction management interface via third-party applications A call center solution is supposed to primarily manage calls for the agents. And this is a great springboard to optimize your productivity and performance.

CRM 52

CRM Contact Center Call Center Solutions Call Recording 52