TechSee

NOVEMBER 27, 2018

AR has emerged as an innovative tool that allows enterprises an almost unlimited opportunity to interact with consumers on their mobile devices. Contact Centers. AR creates new digital experiences that transform the customer journey into a connected and immersive visual interactive experience.

Infographics 84

Infographics Self Service Customer Service First Call Resolution 84

TechSee

JANUARY 18, 2018

The results indicate that self-installation – the process that enables customers to install home electronic devices without requiring the help of a technician or a contact center – was preferred by 3 out of every 4 survey respondents. More information on this recent survey, as well as a related infographic , can be found here.

Self Service 95

Self Service Customer Service Company Infographics 95

TechSee

AUGUST 28, 2018

AI technologies have successfully transformed customer care, using smart automation to provide win-win solutions for both customers and agents. For example, agents can streamline insurance claims, and provide interactive real-time guidance on filling out claim documentation and resolving billing issues. Agent Assistance for efficiency.

Self Service 95

Self Service Customer Service Infographics Contact Center 95