CX Accelerator

JULY 1, 2020

Before Covid-19, customers chose companies that differentiate on experience, and 81% of customers switch to another brand as a result of bad customer service (American Express). Now more than ever, the customer experience is the battleground for brand loyalty. Changing Expectations.

Contact Center 266

Contact Center Call Center Call Center Solutions Roadmap 266

CX Accelerator

JULY 1, 2020

Before Covid-19, customers chose companies that differentiate on experience, and 81% of customers switch to another brand as a result of bad customer service (American Express). Now more than ever, the customer experience is the battleground for brand loyalty. Changing Expectations.

Contact Center 182

Contact Center Call Center Call Center Solutions Roadmap 182

ViiBE Blog

APRIL 26, 2021

Great IT support can make all the difference for customers experiencing an issue with your product or service. If you take customer service seriously, you need to understand the importance of IT support in ensuring a good customer experience. Implement a centralized knowledge base.

Tips 52

Tips Knowledge Base Virtual Call Center Contact Center 52

VDS

JULY 20, 2020

Before Covid-19, customers chose companies that differentiate on experience, and 81% of customers switch to another brand as a result of bad customer service (American Express). Now more than ever, the customer experience is the battleground for brand loyalty. Changing Expectations.

Contact Center 52

Contact Center Call Center Call Center Solutions Roadmap 52

ViiBE Blog

AUGUST 2, 2021

Call Center , Customer experience , Remote operations , Technology. Your CRM strategy is what defines the levels of your customers’ satisfaction and allows for lasting customer loyalty and sustainable customer retention. How CRM integrations strengthen your call center. ViiBE Blog. Saving time.

CRM 52

CRM Call Center e-support Social Media 52