ViiBE Blog

MAY 13, 2021

Customers often contact a call center when they are frustrated or experiencing an issue with a product or service. In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. There are different types of call centers.

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Horizon CX

APRIL 3, 2023

Automating call center activity is a reality we must deal with, but those messages can be frustrating for customers and detrimental to the overall experience. KOVA Corp recently published an impressive list of the dos and don’ts of call centers that are worth repeating here. “A

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NobelBiz

OCTOBER 30, 2020

Call center customer service has a strong bearing on customer satisfaction and your business as a whole. So, improving call center customer service becomes necessary in order to make your business stand out. So, improving call center customer service becomes necessary in order to make your business stand out.

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CSM Magazine

JUNE 27, 2022

Although customer expectations vary, companies that wish to succeed must find efficient ways to improve call center experiences. More importantly, what was the customer’s demeanor at the end of the phone call? Be Mindful Of Hold Times. Therefore, businesses must find practical ways to keep wait times to a minimum.

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