ViiBE Blog

APRIL 26, 2021

These days, customer support has moved beyond mere call centers to omnichannel contact centers. In addition to phone lines, contact centers add options like live chat and video chat. Video chat empowers your team members to better communicate with customers and better understand their emotions and needs.

Tips 52

Tips Knowledge Base Virtual Call Center Contact Center 52

Magellan Solutions

AUGUST 5, 2021

. • Seamless call transfer mechanisms. Special routing plans to handle phone calls during holidays. Auto dialers are call center solutions that automatically dial phone numbers from a contact list. Supports video and voice calls. • Advanced search filters for images, videos, or contacts. $1

Call Center 40

Call Center Software CRM e-support 40

ViiBE Blog

AUGUST 2, 2021

A CRM integrated call center solution goes beyond just storing and utilizing customer data – it turns call center support into a centralized, cross-functional solution. Using video communication technology to reach SDG 9. What is the importance of an inspection report? Natalia Barszcz.

CRM 52

CRM Call Center e-support Social Media 52