ViiBE Blog

APRIL 26, 2021

Your training should focus on service recovery , which is the strategy of turning a customer service failure into a successful interaction. ViiBE’s knowledge management tool can easily find past customer interactions to use for training purposes. In addition to phone lines, contact centers add options like live chat and video chat.

Tips 52

Tips Knowledge Base Virtual Call Center Contact Center 52

Magellan Solutions

AUGUST 5, 2021

To manage this call volume , you need phone systems with advanced features like call transferring, group conferencing, voicemail support, and more. Interactive voice response (IVR) . Automated call distribution (ACD) . Customized call queues. Real-time dashboard that monitors ongoing calls. Feature(s).

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Call Center Software CRM e-support 40

ViiBE Blog

AUGUST 2, 2021

Customer relationship management (CRM) is a broad system of different products and services that enable effective management of customer interactions across an organization. Using video communication technology to reach SDG 9. Share on whatsapp. Share on email. What is the importance of an inspection report? Natalia Barszcz.

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CRM Call Center e-support Social Media 52