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The Future of Intelligent Decision Support Systems in Contact Centers

TechSee

Decision Support Systems (DSS) drive faster, smarter decisions based on objective data, rather than on subjective criteria or personal instinct. These systems are relevant for many verticals including healthcare, finance, weather prediction, call and chat centers, desktop apps, info kiosks and more. .

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Streamline the Customer Journey for a Better Mobile-First Customer Experience

UJET

Public switched telephone network (PSTN)caller wait time dropped to less than one minute , and PSTN call abandonment fell a solid 8%. Omnichannel call center solutions have promised for years to reduce the inefficiency and frustration that occurs when your customers switch between channels in their attempts to resolve an issue.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Go6D next-generation VR panoramic hardware and software enable users to capture full 360-degree videos of the world from their smartphones and unlock new applications for photography, video, 3D, VR and additional areas yet to be discovered. Virtual agent exhibitors at MWC 2018: Nuance.

Trends 84
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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Go6D next-generation VR panoramic hardware and software enable users to capture full 360-degree videos of the world from their smartphones and unlock new applications for photography, video, 3D, VR and additional areas yet to be discovered. Virtual agent exhibitors at MWC 2018: Nuance.

Trends 84