Call Center Solutions Omni-Channel Trends Virtual Call Center 
ViiBE Blog
APRIL 26, 2021
Update your training materials to reflect recent trends in customer service, such as the increase in online shopping. These days, customer support has moved beyond mere call centers to omnichannel contact centers. In addition to phone lines, contact centers add options like live chat and video chat.
NobelBiz
JUNE 1, 2021
A CCaaS is a multi-channel contact center solution that is critical to a company’s growth. It is a software system that improves customer service efficiency by utilizing a call center solution that manages several channels particular to a business. What exactly is a CCaaS solution?
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