Hold Time is Gold Time: 5 Ways to Improve Call Center Performance By Capturing Customer Data While They Wait on Hold
TechSee
JULY 24, 2023
Streamlined Operations and Enhanced Efficiency: Integrating TechSee’s Visual Journeys with IVR platforms optimizes operational processes, saving time and resources. With accurate and up-to-date customer data readily available, agents can provide faster resolutions, leading to reduced call durations and enhanced operational productivity.
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