TechSee

JULY 24, 2023

Streamlined Operations and Enhanced Efficiency: Integrating TechSee’s Visual Journeys with IVR platforms optimizes operational processes, saving time and resources. With accurate and up-to-date customer data readily available, agents can provide faster resolutions, leading to reduced call durations and enhanced operational productivity.

Call Center 109

Call Center First Call Resolution Data CRM 109

TechSee

NOVEMBER 27, 2018

In contact centers, AR technologies empower agents to visually interact with customers as ‘virtual technicians,’ increasing efficiency, reducing drain on resources, improving contact center KPIs and enhancing CX through personalized and visual guidance. Self Service.

Infographics 84

Infographics Self Service Customer Service First Call Resolution 84

NobelBiz

FEBRUARY 13, 2024

Operational Efficiency : Freeing up agents from handling routine inquiries allows them to focus on more complex issues, enhancing the efficiency of your contact center. NobelBiz elevates the concept of call whispering to new heights, integrating it seamlessly into their suite of call center solutions.

Call Center 59

Call Center Self Service Software Contact Center 59

TechSee

MAY 29, 2018

Aside from video tutorials, other visual resources are in high demand. Google Consumer Survey underscores these statistics, with 20% of consumers (1 in 5) reporting that they’ve watched an unboxing video. 40% preferred to receive those instructions transmitted over their smartphone.

Contact Center 95

Contact Center Engagement Call Center Net Promoter Score 95