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ViiBE Blog
APRIL 26, 2021
Great IT support can make all the difference for customers experiencing an issue with your product or service. If you take customer service seriously, you need to understand the importance of IT support in ensuring a good customer experience. Train your employees for customer satisfaction.
ViiBE Blog
APRIL 28, 2021
This article will teach you how to measure an agent’s performance and other important customer service metrics. Call centers and contact centers have industry-specific KPIs to measure agent performance. How do you measure the performance of an agent?
NobelBiz
JUNE 1, 2021
It’s pointless to offer outstanding things at the lowest possible price if you can’t deliver exceptional customer service. Your contact center serves as your company’s storefront. Customers will build an opinion, favorable or bad, of your customer service and so of your brand from the very first transaction.
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