NobelBiz

JANUARY 16, 2024

These strategic touch points hold the potential to greatly influence customer satisfaction, lead generation and overall success story of a company. A call center campaign essentially involves a team of agents working together to accomplish business goals. They include interactions, through text messages or emails.

Call Center 52

Call Center Contact Center Contact Center Software Call Recording 52

InMoment XI

OCTOBER 19, 2023

On-Premises Contact Center Solutions: On-premises solutions are installed and operated on the company’s own servers and infrastructure. The Most Important Features to Look for in a Contact Center Solution When considering contact center solutions, it’s crucial to evaluate the features they offer.

Contact Center 364

Contact Center Customer Service Omni-Channel Call Center Solutions 364

Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

Call Experts

APRIL 8, 2024

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

NobelBiz

JUNE 1, 2021

Customers nowadays expect a high level of service. Can a CCaaS offer them the service they require? It’s pointless to offer outstanding things at the lowest possible price if you can’t deliver exceptional customer service. Your contact center serves as your company’s storefront.

Contact Center 52

Contact Center Multi-Channel Call Center Software 52