Video: Turning Your Contact Center Into A Profit Center
RapportBoost
NOVEMBER 5, 2018
You mentioned incentives, gamification and increasing the competition amongst the agents in a friendly way. What we found is that different brands have vastly different styles and conversations that work, in the fashion industry [inaudible 37:51] avenue, is very different type of conversation than [inaudible 37:55] does, for a certain year.
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