NICE inContact

APRIL 8, 2019

Greeting customers. Before we get started with the how, what, and why, let’s take a step back… Ask yourself, what is your sole purpose in your contact center? To make your customer happy? how long is their wait – honesty is the best policy), and help them quickly! Use time wisely. To drive revenue?

Call Center Experience 150

Call Center Experience Call Center Tips Contact Center 150

Win the Customer

SEPTEMBER 15, 2020

Like any other industry, there’s always room for improvement in call center customer experiences. Call centers must deliver the best customer experience from jump, or else risk dealing with an unsatisfied customer, and getting negative press. Be Responsive. Be User-Friendly.

Call Center 157

Call Center Tips Self Service Customer Experience 157

Win the Customer

SEPTEMBER 15, 2020

Like any other industry, there’s always room for improvement in call center customer experiences. Call centers must deliver the best customer experience from jump, or else risk dealing with an unsatisfied customer, and getting negative press.

Call Center 52

Call Center Tips Self Service Customer Experience 52

Horizon CX

APRIL 3, 2023

You know you’re in for a lame and frustrating customer service experience when the recorded voice says to you, “Please listen carefully as many of our options have changed.” How often have you heard that phrase from the same business you happen to call many times over?

Contact Center 130

Contact Center Call Center Entertainment System 130

NobelBiz

OCTOBER 30, 2020

Call center customer service has a strong bearing on customer satisfaction and your business as a whole. So, improving call center customer service becomes necessary in order to make your business stand out. Give your customer a real persona by building a character for your customer.

Call Center 52

Call Center Customer Service How To Net Promoter Score 52