CSM Magazine

JUNE 27, 2022

Acquiring new customers takes a lot of time, money, and effort. So, you can imagine how devastating it is when a phone call causes you to lose business. Many businesses fail to realize that a customer’s experience will always trump your products’ quality, affordability, and convenience. Continue reading for advice.

Customer Experience 52

Customer Experience Social Media Customer Service Representative Call Center 52

NobelBiz

OCTOBER 30, 2020

Call center customer service has a strong bearing on customer satisfaction and your business as a whole. So, improving call center customer service becomes necessary in order to make your business stand out. Give your customer a real persona by building a character for your customer.

Call Center 52

Call Center Customer Service How To Net Promoter Score 52

Interactions

JANUARY 23, 2019

Communication Service Providers (CSPs) are at the bottom of customer care ratings every year. And it’s no secret why — customers are often very vocal about their displeasure. It’s important to note that when most customers call, they’re already in a state of stress. Here are the challenges they often face: 1.

Wireless 48

Wireless Self Service Call Center System 48