ViiBE Blog

JULY 15, 2021

Inbound call centers are one subset of call centers. When calling a call center, what kinds of call center answers can you expect? And what is this call center experience like for the agents themselves? Enhancing the Digital Experience with Remote Assistance.

Call Center 52

Call Center Self Service e-support Insurance 52

CSM Magazine

MAY 6, 2019

As a successful business, you probably put a lot of effort into improving your customer service. In fact, 81 percent of Americans report that they are either satisfied with customer service or the service exceeds their expectations. And 67 percent of people worldwide believe that customer service is improving as a whole.

Tips 40

Tips Customer Service Multi-Channel Call Center 40

Magellan Solutions

JULY 9, 2021

What do you get when you outsource inbound call center services ? Inbound Calling. A 24-hour call center services outsourcing provides you the same quality that customers expect on a regular shift. Managing call center services inbound sales inquiries. With calls – $2.99

Call Center 52

Call Center Contact Center e-support Insurance 52

Magellan Solutions

JULY 29, 2021

A recent report by Forbes found that 22% of marketers currently are using AI-based applications. It dramatically heightened customers’ expectations. Intelligent analytics reports will give you insights into the successes and problems within each AI-driven campaign. Reports and Alerts. Analytics — The Driving Force.

Call Center 52

Call Center Self Service Social Media Omni-Channel 52

NobelBiz

OCTOBER 17, 2023

Our all-in-one compliance solution provides comprehensive tracking, reporting, and analytics to ensure your contact center is up-to-date. No matter what regulation your contact center needs to comply with, OMNI+ powered by Safe Select has you covered. Here’s where OMNI+ powered by Safe Select comes in.

Call Center 59

Call Center Management Contact Center Contact Center Software 59

CSM Magazine

JUNE 27, 2022

Did you know that 96% of consumers leave a business due to poor customer service? Although customer expectations vary, companies that wish to succeed must find efficient ways to improve call center experiences. Use Personas To Further Understand Every Customer. Not sure how or where to start?

Customer Experience 52

Customer Experience Social Media Customer Service Representative Call Center 52