ViiBE Blog
MAY 13, 2021
In contrast, others make outbound calls to customers, and some even do both. Regardless, similar technology is critical to the proper functioning of the call center. No matter the kind of call center, ensuring a positive call center experience is crucial to a customer’s experience with a company.
NobelBiz
OCTOBER 17, 2023
If you’re curious about the latest developments in call center workforce management, join us for a captivating episode of ‘First Contact: Stories of the Call Center,’ featuring Jon Arnold, a leading analyst in communication tech. Tune in now !
NobelBiz
MAY 22, 2022
Worked as a Director and managed outsourced BPO call center relationships before joining Parker Staffing as VP of our Onsite program. Rachel Macklin Rachel has a staffing and consulting background with over 15 years of experience. We maybe got a handful across: nearly 50 hires that actually had call center experience.
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