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Call Center Industry Trends Mid Year 2017 Report

Magellan Solutions

JULY 27, 2017

The call center industry finds itself in an exciting and challenging place this time of the year. But even if the call center industry of the Philippines is in a position of steady growth, challenges concerning customer satisfaction are still prevalent. Utilization of remote call center agents.

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Call Center Trends Industry Report 56
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Handling BPO Agents By Managing Call Center Philippines Shrinkage

Magellan Solutions

JULY 30, 2021

The average shrinkage rate for the call center industry ranges from 30% to 35%. The manager needs to explore ways to reduce call center shrinkage if the shrinkage percentage exceeds 35%. No manager can boost call center performance without measuring and monitoring shrinkage rate regularly.

Call Center 52
Call Center Management Contact Center Call Center Solutions 52
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