ProProfs Chat

DECEMBER 28, 2020

If you’ve heard such customer concerns lately, then it means they’ve been through a bad customer service experience with your brand. It’s not like you wanted this, but let’s face it that your customers may come up with such complaints even in the future. Understand the customer’s perception towards your brand.

How To 94

How To Knowledge Base First Call Resolution Customers 94

Provide Support

OCTOBER 7, 2015

At the same time a lot of dysfunctional activities are still happening in customer service, which is proved by the fact that 68% of consumers have stopped doing business with a brand due to a poor customer service experience. Strive for first-call resolution.

Customer Service 40

Customer Service Omni-Channel Self Service How To 40

Integrity Solutions

SEPTEMBER 28, 2023

It’s smart business, too, considering 90% of Americans use customer service as a factor in deciding whether or not to do business with a company. Just as significant, 96% of customers say customer service is important in their choice of loyalty to a brand. “We value you as a customer.”

Customer Service Training 104

Customer Service Training Training Customer Service Contact Center 104