NobelBiz

FEBRUARY 27, 2024

Hold Queues : Ensures calls are answered promptly, minimizing wait times. Smart Call Routing : Directs calls to the most suitable agent based on expertise, language, or past interactions. This increases the likelihood of first-call resolution. Key Performance Indicators (KPIs) provide valuable insights.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

Stella Connect

JANUARY 4, 2022

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. To help you get started, we’ve compiled a list of 29 customer service coaching and training tips. We mentioned this tip earlier, but it bears repeating: don’t lecture, listen. Keep it simple.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

JANUARY 20, 2022

A majority (84%) say that when customer service is able to solve a problem for them it strengthens their emotional connection to the brand. More than half (53%) say they have switched brands due to a poor customer experience. Embrace gamification, such as trivia games or peer challenges.

Customer Service Training 78

Customer Service Training Contact Center Training Customer Service 78