Brands Customer Confidence Rewards Programs Survey 
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DECEMBER 7, 2018
Lavy Mammen Customer Experience Consultant, GEA Group Americas, Inc. Brand promise- Be sure to live up to your Brand promise of two-day package delivery; otherwise it’s a classic case of overpromising and under delivering. Ingrid Lindberg CXO & Founder, Chief Customer. Use Live Chat to Improve Customer Service.
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SEPTEMBER 17, 2012
Here are some suggestions to build customer loyalty: Always make sure customers receive prompt responses to their complaints or negative comments. Survey customer satisfaction and encourage feedback by surveys, polls, emails, and personal correspondence if needed. Offer reward programs for loyal customers.
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