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[Q&A] Ready to Scale: The Tech Stack That Drives Your Digital Customer Success Program

ChurnZero

AUGUST 13, 2021

We use gamification in community a lot. Q: How do you ensure that communication from the Customer Success team is consistent and on brand as you automate? [A] They do want to help and it’s worth the extra effort to make sure that communication does sound like it’s coming from one human and it’s on brand.

Customer Success 98
Customer Success Effort Score Tools Self Service 98
article thumbnail

[Q&A] Ready to Scale: The Tech Stack That Drives Your Digital Customer Success Program

ChurnZero

AUGUST 13, 2021

We use gamification in community a lot. Q: How do you ensure that communication from the Customer Success team is consistent and on brand as you automate? [A] They do want to help and it’s worth the extra effort to make sure that communication does sound like it’s coming from one human and it’s on brand.

Customer Success 52
Customer Success Effort Score Tools Self Service 52
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