[Q&A] Ready to Scale: The Tech Stack That Drives Your Digital Customer Success Program
ChurnZero
AUGUST 13, 2021
I would say, go make friends with the CFO or the finance person and find out what metrics they care about. The Customer Success team needs to define the metric they care about. There’s churn rate, retention rate, net revenue retention, and all the metrics now that SaaS organizations look at. They write in your voice.
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