ChurnZero

JANUARY 28, 2022

If you’re introducing a brand-new software, clarify why you’re bringing it onboard and how it will benefit the user. I recommend conducting this exercise quarterly as to not overwhelm your team. Because in your line of work as a Customer Success professional, your context is always changing. Customers come and go.

Software 98

Software How To Feedback Training 98

SurveySparrow

JANUARY 24, 2020

All it does is ask a simple question to the customer. How likely are you to recommend our brand to a friend or a colleague?”. The respondent can choose any number between 0 and 10 with 10 being extremely likely to recommend the brand. The respondents are grouped into three sections based on their scores. Please DO NOT.

NPS 52

NPS Survey Net Promoter Score Feedback 52

ChurnZero

JANUARY 28, 2022

Before you ever let someone get their hands on a new software, you need to: Announce the project Provide configuration updates Announce soft-start date Announce a hard-start date If you’re introducing a brand-new software, clarify why you’re bringing it onboard and how it will benefit the user. Customers come and go.

Software 52

Software How To Feedback Training 52