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How to Provide Personalized Customer Service on Various Channels To Boost Customer Satisfaction

Comm100

Customer service forms the backbone of any successful business. Users are more likely to remember, interact and refer to your brand if they connect with your customer service. For some, it could mean a specially priced offer for customers. Digital Transformation in Customer Service.

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5 Top Customer Service Articles For the Week of December 3, 2017

ShepHyken

.” Priorities For Marketers In 2018: Refining The Customer Experience by Eric Cosway . Forbes) The marketing landscape has seen a tremendous shift in the last five years, largely due to data aggregation, and 2018 will be no different as communicators continue to gain a greater and increasingly granular understanding of customers.

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What Millennials Expect from Online Customer Service

Joe Rawlinson

Millennials spend a great part of their time on the internet, not just to learn, communicate and organise their social lives but to shop too. And for retailers, this means understanding more about how to engage with this demographic and working out what they require from a shopping experience. trillion globally this year.