CSM Magazine

DECEMBER 13, 2023

As a matter of fact, 49% of customers have left a brand due to poor customer service , as revealed in a study back in 2021. Note that most of these customers were once very loyal to the brands they supported. This highlights a significant issue: neglecting customer service.

Customer Service 52

Customer Service CRM Call Center System 52

CSM Magazine

JUNE 19, 2023

A simple, empathetic response like “I can understand how frustrating that must be for you” goes a long way in making customers feel like they’re being valued, supported, and understood. During training, encourage your customer service team to be open, honest, and clear when providing assistance or sharing information.

Customer Service 52

Customer Service Social Media Exceptional Customer Service Customer Service Representative 52

Answer Dash

NOVEMBER 21, 2018

Businesses delivering a seamless, consistent experience across all communication channels build customer confidence, which is crucial for encouraging loyalty and ensuring retention. But in today’s fast-paced world, a customer journey includes an increasing number of touch-points. This is a huge challenge.

User Experience 75

User Experience Social Media Interaction Customer Service Representative 75

Comm100

JANUARY 5, 2017

When your customers ask for a discount that you just can’t give them, try and offer them the next best thing. By keeping your “no” as positive and as helpful as you can, you will renew customer confidence, and keep them coming back. Customer Service Representative. Best regards, David. Download Free.

Policies 106

Policies Guidelines Social Media Exercises 106