Stella Connect

JANUARY 4, 2022

Salesforce’s recommended training priorities for customer service staff include: product knowledge, effective communication, patience, efficiency (proficiency with tech stack, anticipating likely customer questions, etc.), Align customer service training with brand values and goals. John Boccuzzi, Jr.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

SurveySensum

FEBRUARY 20, 2024

Iterate and Improve : Continuously monitor customer feedback, analyze data, and adapt your strategies to meet evolving customer needs and preferences. Test different approaches, gather insights, and iterate on your customer journey optimization efforts to drive continuous improvement.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySensum

FEBRUARY 20, 2024

Iterate and Improve : Continuously monitor customer feedback, analyze data, and adapt your strategies to meet evolving customer needs and preferences. Test different approaches, gather insights, and iterate on your customer journey optimization efforts to drive continuous improvement.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52