Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Don’t lecture; listen.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

Stella Connect

SEPTEMBER 30, 2021

Customer-Centric Companies Use Call Center Quality Monitoring Scorecards to… #1: Ensure consistency across the organization. Before you can score your customer service agents on their performance using a call center quality monitoring scorecard, you first need to create a uniform scorecard for everyone within the department to use.

Call Center 52

Call Center Effort Score Policies Customer Service Training 52