article thumbnail

15 Customer Service Psychology Tips to Provide Better Support

ProProfs Chat

Help Your Customers Identify With Your Brand, Values, and Culture. To identify with everything your brand represents, your customers first need to trust you and feel good about buying your products or services. Read More: Importance of Collecting Customer Feedback.

Tips 82
article thumbnail

Aha! Why closing the feedback loop could be the best ever thing you do for your business

SurveySparrow

Provides a direct line of support for the future: After customers respond to the questionnaire, there is a back and forth set of emails exchanged by the business with the customer (in a closed feedback loop), the email ID associated with it will act as a means of correspondence for the future.