Brand Values Customer Centricity Customer Connectedness Customer Experience Professionals 
Experience Matters
DECEMBER 15, 2015
We agree and believe that customer experience is a reflection an organization’s culture and operating processes. Customer experience has come a long way over the last few years, as CX practitioners have shared lessons learned and improved upon best practices.
Experience Matters
OCTOBER 5, 2015
Our research shows that customer experience leaders have more customer-centric and mission-centric cultures. At the high end of the scale, the alignment around values is almost cult-like. 4) What Are the Elements of a Customer-Centric Culture? 5) How Customer-Centric Are Organizations?
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