Brand Values Customer Base Poor Customer Service Reference 
ProProfs Chat
JULY 3, 2019
Not aware of customer pain points. Either way, you may end up building a poor customer service experience that may push customers to leave your brand immediately. 4 out of 10 customers will ask their friends and family not to make a purchase from a brand that was responsible for building a poor experience.
BirdEye
OCTOBER 5, 2023
FAQs on brand perception Improve your brand perception with Birdeye’s reputation management What is brand perception? Brand perception is customers’ cumulative impression of your company based on every interaction and experience they’ve had. And you will make more profits in the long run.
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SurveySensum
FEBRUARY 20, 2024
Offer Exceptional Customer Service According to a Forbes report on “What customers want and expect” 92% of customers say they would stop purchasing from a company after three or fewer poor customer service experiences. Privacy protection : Safeguard customer data and respect their privacy preferences.
SurveySensum
FEBRUARY 20, 2024
Offer Exceptional Customer Service According to a Forbes report on “What customers want and expect” 92% of customers say they would stop purchasing from a company after three or fewer poor customer service experiences. Privacy protection : Safeguard customer data and respect their privacy preferences.
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