SurveySensum

FEBRUARY 20, 2024

Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys. Take advantage of different types of surveys at different touchpoints of the customer journey.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySensum

FEBRUARY 20, 2024

Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys. Take advantage of different types of surveys at different touchpoints of the customer journey.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

Eptica

MAY 17, 2017

This all means that L'Occitane needed to adapt, and adapt quickly, fostering an customer-centric culture at every level, if we wanted to recruit and retain customers. As well as Net Promoter Score (NPS) , we measure the ecommerce intervention rate – i.e. the percentage of orders requiring customer service involvement.

Self Service 51

Self Service Customer Experience Net Promoter Score Customer Service Representative 51

Stella Connect

SEPTEMBER 22, 2017

Chatbots and self-service tools can’t solve complex problems, and they couldn’t care less—the two primary reasons travelers reach out to customer service representatives. Common to all three brands, from both a cultural and business standpoint, is a heartfelt investment in the people they employ and the people they serve.

Travel 40

Travel Customer Service Contact Center Self Service 40

SurveySparrow

MARCH 12, 2019

The next day you get a call from their customer service representative asking you about the issue you faced. Here is how closing the feedback loop increases your brand value: 1. Increases brand loyalty. Creates a customer-oriented design. Within the next two days, your issue is resolved.

System 75

System Feedback Survey Touchpoint 75