Brand Values Culture Customer Experience Design Guidelines 
Stella Connect
JANUARY 4, 2022
When planning your 1:1s, keep in mind that your agent may have had a few difficult customer interactions lately and adjust your feedback delivery accordingly. Here’s how to start laying that new cultural foundation, brick by brick. Make customer service training an ongoing effort. Keep it simple.
Stella Connect
APRIL 17, 2018
During the session, it’s fine to remind agents of brand guidelines. If you seize the opportunities group training affords, you’ll go a long way toward building a more cohesive, customer-centric call center culture—something that will shine through in every customer interaction. Keep your coaching session simple.
Stella Connect
APRIL 17, 2018
During the session, it’s fine to remind agents of brand guidelines. If you seize the opportunities group training affords, you’ll go a long way toward building a more cohesive, customer-centric call center culture—something that will shine through in every customer interaction. Keep it simple.
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