Brand Values Competitive Advantage Customer Experience Design Guidelines 
Stella Connect
JANUARY 4, 2022
When planning your 1:1s, keep in mind that your agent may have had a few difficult customer interactions lately and adjust your feedback delivery accordingly. You don’t want to overwhelm your agents with too much, too fast in one session. “[I]f you care about customer experience. then customer service training is not optional.
Stella Connect
APRIL 17, 2018
During the session, it’s fine to remind agents of brand guidelines. 11. “[I]f you care about customer experience. then customer service training is not optional. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”.
Stella Connect
APRIL 17, 2018
During the session, it’s fine to remind agents of brand guidelines. 11. “[I]f you care about customer experience. then customer service training is not optional. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”.
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