Comm100

AUGUST 23, 2018

In this list, you will find the customer service developments that have reshaped consumer expectations, and that are on their way to determining the customer expectations of the future. Starbucks and Chipotle are prime examples of how mobile channels can be used to deliver exceptional customer service.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Call Experts

OCTOBER 5, 2023

It bridges your business and customers, handling inquiries, resolving issues, and building lasting relationships. However, not all contact centers are created equal. While some call centers respond to customer service inquiries exclusively, others are also equipped to schedule appointments and more–it all depends on your requirements.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

Call Experts

APRIL 8, 2024

It bridges your business and customers, handling inquiries, resolving issues, and building lasting relationships. However, not all contact centers are created equal. While some call centers respond to customer service inquiries exclusively, others are also equipped to schedule appointments and more–it all depends on your requirements.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. John Boccuzzi, Jr.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

JANUARY 4, 2022

Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role. Make customer service training an ongoing effort. Align customer service training with brand values and goals.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role. Make customer service training an ongoing effort. To this list, we would add service “highlights” that naturally encourage sales.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40