Remove Books Remove e-support Remove Employee Experience Remove Loyalty Programs
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5 Top Customer Service Articles of the Week 12-5-2022

ShepHyken

An updated loyalty program can help keep you connected to customers. Your Customer Experience Model Has a Problem—Your Employee Experience is the Solution by Janelle Dieken. My Comment: We’re back to one of my favorite topics, which is the employee experience (EX). And third, practice reciprocity.

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How Turkey’s largest conglomerate is listening and acting to help employees during the COVID-19 crisis

Qualtrics

Later, Koç Holding started to take action to reduce the anxiety levels of its employees based on the feedback gathered. These actions included remote working , online training and pandemic guidance, online social activities, shopping benefits, health support, family support, financial support and psychological support.

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