Uniphore

NOVEMBER 19, 2021

Now, contact center leaders, customer experience leaders and those serving customers directly are empowered in ways we haven’t seen before. These leaders have a deep understanding of the real challenges their contact center agents and customers face. But there is a new set of challenges as well.

Customer Experience 264

Customer Experience Self Service Contact Center First Call Resolution 264

NobelBiz

JANUARY 10, 2021

Mobility, flexibility, automation… the development of chatbots is the inevitable result of a ten-year technological convergence that has swept across all companies and contact centers. What are its advantages for contact centers? Why do call centers need a chatbot? Do Chatbots Improve the Customer Experience?

Contact Center 52

Contact Center Chatbots Virtual Agent Call Center 52

LiveChat

NOVEMBER 16, 2018

Minimize Calls to Customer Service – Offer Alternatives. The contact center or call center is usually the most expensive cog in the customer service wheel for most companies. Call centers need to be manned by well-trained, friendly, and knowledgeable executives to satisfy and pacify customers.

Poor Customer Service 45

Poor Customer Service Call Center Customer Service Representative Customer Care 45

ProProfs Chat

MARCH 30, 2018

Your customer service representatives need to know what indicators to look for and follow procedures when faced with an overly emotional customer. Data captured in calls guides your agents and identifies emotional customers. What is left are tougher, more complex customer issues.

Customer Satisfaction 111

Customer Satisfaction How To Effort Score Contact Center 111