Books Contact Center CRM Customer Service Representative 
Kustomer
JUNE 7, 2022
We must embrace change and adapt quickly to meet today’s consumer expectations for a smart, omnichannel experience powered by a modern CRM—the key to scaling CX, meeting explosive growth, and adapting to change. Why has the pandemic emerged as the straw that finally broke the legacy CRM camel’s back? What Makes a Modern CRM?
NobelBiz
JANUARY 10, 2021
Mobility, flexibility, automation… the development of chatbots is the inevitable result of a ten-year technological convergence that has swept across all companies and contact centers. What are its advantages for contact centers? Why do call centers need a chatbot? Do Chatbots Improve the Customer Experience?
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ViiBE Blog
JANUARY 19, 2022
While customer service executives continue to work remotely, certain challenges have propped up in recent times and have impacted the Net Promoter Scores of many brands. Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Such incidents can easily result in customer churn.
Kustomer
SEPTEMBER 18, 2020
We must embrace change and adapt quickly to meet today’s consumer expectations for a smart, omnichannel experience powered by a modern CRM—the key to scaling CX, meeting explosive growth, and adapting to change. Why has the pandemic emerged as the straw that finally broke the legacy CRM camel’s back? What Makes a Modern CRM?
ProProfs Chat
MARCH 30, 2018
Your customer service representatives need to know what indicators to look for and follow procedures when faced with an overly emotional customer. Data captured in calls guides your agents and identifies emotional customers. What is left are tougher, more complex customer issues.
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