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Rail Ombudsman’s Approach to Accessibility Claims

Helen Dewdney

JUNE 20, 2023

Background The Rail Ombudsman opened its doors on 26 November 2018, offering a free to consumers, expert, alternative dispute resolution service to help sort out unresolved customer complaints about service providers within the rail industry. We also support the rail industry to raise standards.

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Customer Experience Strategy: Paradigm Shift!

InteractionMetrics

APRIL 16, 2024

In other words, the standard customer experience paradigm misses the depth and breadth of the customer’s lived experience, which is why it’s time for a paradigm shift. So, what is the customer experience? Because the customer experience crosses departments, there is almost always a need for more dialogue among teams.

Strategy

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Customer Experience Update

Rail Ombudsman’s Approach to Accessibility Claims

Customer Experience Strategy: Paradigm Shift!

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