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What’s Your Signature? The Importance of Defining Brand Moments

Michelli Experience

I am delighted to have known Ed for years and am honored (beyond words) that he listed me as a member of his trusted personal board of directors in a recent article for Hotels Magazine. This week Ed Mady is being recognized as Hotelier of the World by Hotels Magazine at an awards ceremony at The Lotte New York Palace.

Brands 113
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Company Culture Is Profitable & For Everyone with Cameron Herold

Michel Falcon Experience

So that permeated all of our decisions around what would our call center look and feel like if it was globally admired, what would our branding look and feel like? He actually cold called me. It was four years before he wrote the book. Fortune Magazine asked me in 2003, how do you hold your employees accountable?

Culture 60