CSM Magazine

DECEMBER 13, 2023

As a matter of fact, 49% of customers have left a brand due to poor customer service , as revealed in a study back in 2021. Communicate what people can expect from your products or services. Use improved communication to address issues before customers notice them. Failing in this aspect can jeopardize a company’s reputation.

Customer Service 52

Customer Service CRM Call Center System 52

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy. Some Context.

Customer Care 98

Customer Care Transportation Social Media Government 98

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-2000 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.

Customer Care 59

Customer Care Transportation Social Media Government 59

SmartKarrot

DECEMBER 4, 2020

Organize the workflow ahead of time Train your employees to pacify tensed customers Loyalty Rewards – Discounts and Coupons A ‘Hello’ goes a long way Time for a Quick Survey Is your staff happy? Train your employees to pacify tensed customers . In such cases, empathy can play a simple yet significant role.

Tips 10

Tips Customer Service Loyalty Customers 10