Banking, Brand Values, Gamification and Loyalty

How Operations Play a Role in Transforming CX with John Timmerman

Kustomer

FEBRUARY 18, 2021

Keeping the employees in mind in the journey mapping process works simultaneously to build customer loyalty. I was going to ask, I think one of the things you mentioned is about the brand value or brand promise that people call it. I think one of the things I see as a challenge is people create these values.

Customer Journeys

Customer Journeys Hotels Training Customer Experience

Basics of NPS & It’s Impacts on Baseline Performance?

SurveySensum

APRIL 30, 2020

In 2003, a loyalty consultant Fred Reichheld proposed a simple method to measure customer loyalty, called the Net Promoter Score® (NPS®) system. This is very important to listen to your customer, however, if you listen and don’t respond this can have a negative impact on the brand value.

Net Promoter Score

Net Promoter Score NPS Survey Touchpoint

Customer Experience Update

How Operations Play a Role in Transforming CX with John Timmerman

Basics of NPS & It’s Impacts on Baseline Performance?

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