Totango

JULY 1, 2022

Then we’ll explore why it plays a major role for B2B SaaS business models and how loyalty for B2B businesses differs from that for B2C brands. Finally, we’ll show you how you can leverage customer loyalty to promote B2B referral programs that expand your customer base and increase your revenue.

B2B 108

B2B Loyalty Net Promoter Score B2C 108

Totango

JUNE 24, 2022

You’re not only obliged to deliver high value with superior service, but you also need to deliver a smooth, no-hassle digital experience to keep customers happy. Moreover, the outcomes that define customer success may vary based on whether your SaaS product is B2C or B2B. Onboarding metrics, such as average time-to-value.

Customer Journeys 103

Customer Journeys Customer Success Net Promoter Score B2C 103

SmartKarrot

OCTOBER 12, 2022

It is obvious that your enterprise’s greatest asset is its customer base. Additionally, customers who are pleased and satisfied with your offerings are a powerful force behind the expansion of your company. It may appear that this only applies to B2C companies that conduct direct sales to customers.

B2B 10

B2B Customer Journeys How To Net Promoter Score 10

SmartKarrot

APRIL 23, 2020

Not only does this solidify consumer loyalty to a brand, but companies with above-average customer experiences regularly outperform their competitors financially. It’s a measure of all the actions you take to help customers accomplish their goals for investing in your platform in the first place.

Customer Success 10

Customer Success Customer Experience Effort Score Net Promoter Score 10