Currency Alliance

JUNE 11, 2019

The smart ones kept a loyalty strategy even if they eliminated the points, but some foolishly acted as though their rewards program was their loyalty strategy – and threw the baby out with the bath water. For a time, banks hoped that third-party CLO providers would help banks achieve their loyalty goals.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

ProProfs Chat

MAY 6, 2020

Customer Experience ROI Statistics. Customer Experience & Loyalty Statistics. 36% of organizations aim to improve agent, desktop, and CRM experiences in 2019. 80% of B2B buyers are not only looking for but expect a buying experience like that of a B2C customer. (Source: Lumoa ) Tweet this.

Customer Experience 66

Customer Experience Social Media e-support Comparison 66

Talkdesk

JULY 31, 2017

Many B2C companies use us and they want to talk to their customers, to find out what’s going on. I am a member of their loyalty program, so they greet me, give me a room, and the first thing I do when I get into my room is get on the internet. Why should the customer have to call you back? Just fix it right the first time.

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Talkdesk

JULY 31, 2017

Many B2C companies use us and they want to talk to their customers, to find out what’s going on. I am a member of their loyalty program, so they greet me, give me a room, and the first thing I do when I get into my room is get on the internet. Why should the customer have to call you back? Just fix it right the first time.

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40

BirdEye

NOVEMBER 7, 2023

Example: Email to the team: “The ROI on our latest campaign exceeded expectations. Business reporting When communicating with internal teams for reports or quick updates, abbreviations can help condense information effectively. Detailed analysis by EOD.”

How To 115

How To Social Media Communication ROI 115

Pointillist

MAY 23, 2018

The first step to journey discovery is to integrate all your sources of customer data (digital, web and mobile analytics, CRM, call center, point of sale, voice of the customer, and others). How to Maximize Your Journey Analytics ROI. Cross-Channel Campaign Management and Marketing Automation are Not Customer Focused.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90